March 2026 · ESP
Hospitality and tourism English focuses on service language — polite, clear, customer-focused communication. From hotel receptionists to tour guides, restaurant staff to travel agents, these professionals need functional language for real-world scenarios.
Core scenarios: check-in/check-out, handling complaints, room service orders, concierge recommendations, telephone reservations, and billing queries. Key language functions: greeting guests, offering choices, apologizing, solving problems, and upselling services.
Role-play activities: Guest arrives with no reservation (problem-solving), guest complains about room (complaint handling), guest asks for local restaurant recommendations (giving suggestions). Provide language frames: "Welcome to [hotel]. How may I help you?", "I do apologize for the inconvenience. Let me...", "May I suggest...?"
For wait staff: taking reservations, greeting and seating guests, describing menu items and specials, taking orders, handling dietary requirements and allergies, dealing with complaints, presenting the bill. Practice menu descriptions that sell: not "chicken" but "herb-crusted free-range chicken with seasonal vegetables."
For chefs and kitchen staff: recipe vocabulary, giving and following instructions, food safety language, stock management communication. Use real menus from international restaurants as teaching materials.
Tour guides need: narration skills (describing history and culture engagingly), group management language ("Please stay together," "We'll meet back here at 3 PM"), Q&A handling, and safety instructions. Practice giving mini-tours of familiar places. Focus on storytelling techniques that keep tourists engaged.
Itinerary planning, flight and accommodation booking, travel insurance explanations, handling changes and cancellations. Teach persuasive language for selling packages and polite language for managing customer expectations when things go wrong.
A2-B1 for basic service roles (housekeeping, basic reception). B1-B2 for front desk, wait staff, and customer-facing roles. B2-C1 for management, tour guiding, and travel consulting.
Use real hotel websites for booking activities, real menus for restaurant role-plays, real tourist brochures for information tasks. Visit hospitality venues for immersive lessons when possible. Use Edooqoo to generate hospitality-themed worksheets.